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GENERAL LETTING CONDITIONS
Cancellation policy: 30% of the total amount if clients cancel the booking from 44 to 30 days before the arrival date; 60% of the total amount if clients cancel the booking from 29 to 22 days before the arrival date; 80% of the total if clients cancel the booking from 21 to 4 days before the arrival date; 100% of the total if clients cancel the booking from 3 to the day of your arrival.
Methods of payment: You may pay by credit cards (Visa or Mastercard) or bank transfer. Payments by credit cards will be charged in Euro based upon our Euro price list.
Booking Form: Bookings made more than 30 days prior to the rental date, you have to pay the 30% deposit within 2 working days. The balance is due 30 days before your arrival date. For the late bookings we must receive the full payment within 2 days of your order.
Arrival and Departure times: Arrival is normally scheduled between 3pm and 7pm. Should clients be unable to arrive between these times, they must let us know as soon as possible. For arrivals between 7pm and 9pm there will be an extra charge of Euro 30,00; for arrivals between 9pm and 11pm there will be an extra charge of Euro 40,00; for arrivals between 11pm and 11:30pm there will be an extra charge of Euro 50,00. We are unable to guarantee access to any of our properties if you arrive later than 11:30pm. Departure is normally scheduled between 08:30am and 10am.
Alteration and cancellation by the Company: Although it is unlikely that we will have to modify your booking, it does occasionally happen and we will advise our clients as soon as possible. If we were unable to provide you with the property you have booked, we reserve the right to transfer you to a similar property. If the cost is less than your original bookings, you will receive a refund. If the cost is more, than, upon your acceptance, you will have to pay the difference. If we will cancel the booking, we will refund the full amount paid for the property rental but we shall not in such circumstances be liable for any compensation, damages, cancellation charges for travel or other arrangements.
Size of Party: Property owners reserve the right to refuse admittance if the number of persons arriving exceeds the number on the booking form or the max number of property can sleep, except in case of infant under two years old in a cot. Should the owner/keyholder discover any additional occupants, clients will be asked to vacate the property without any refund.
Complaints: Should clients have any problems during their stay, they should contact us immediately. Failure to do so may reduce their rights to compensation. Please note that if the property is abandoned without any notice to Coemy all rights to compensation are lost.
Beds: Please note that when we say double bed we mean a mattress that is 160cm wide and 190cm long. When we specify french bed we mean a mattress about 130cm wide. Twin beds are two single beds 80/90 cm wide.
Cleaning: Clients should be responsiblefor basic cleaning of the rental property, taking also care of the separate collection of waste, as specified on the arrival day.
Damages: The day of the departure we will check the whole property to ensure us that there aren’t damages. In that case, the client should compensate the damage before the departure.
Security refundable deposit and extra costs: When handing over the keys, the landlord or his agent it entitled to demand a suitable deposit, that is normally paid in cash in Euro. The deposit will be returned provided the premises are handed back in proper condition and following payment of all local service charges (consumptions, final cleaning, visitor’s tax).
Pets: The relevant property description will tell you whether or not pets are allowed. Even is a pet is allowed, prior notification with indication of type and size must always be given when booking. Permission applies basically to only one pet.
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